POLICIES INFO
Pyramids of Eternity
Welcome to Pyramids of Eternity! We value your trust and aim to provide you with the best possible shopping experience. Please review our policies to ensure a smooth and enjoyable process.
1. Product Information
Each of our products is crafted with care and inspired by the timeless elegance of ancient Egypt with a modern twist. As each item is made-to-order, this ensures the uniqueness and quality of every piece you receive.
2. Order Processing
Orders are typically processed within 2-5 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
3. Shipping & Shipping Insurance
Shipping times may vary based on your location and the shipping method selected at checkout. Please note that all shipping estimates are calculated after production. The estimated shipping times are as follows:
-
U.S. & UK: 2-3 business days
-
European countries: 5-15 business days
-
Rest of the world: 10-30 business days
To ensure your peace of mind, we provide 100% Payment Guarantee & Shipping Insurance, which protects your order from damage, loss, or theft.
Important: By deselecting shipping insurance at checkout, Pyramids of Eternity is not liable for any lost, damaged, or stolen items once shipped.
4. Returns and Exchanges
Due to the made-to-order nature of our products, we do not support returns or exchanges if the wrong size, color, or style was ordered, or if you simply change your mind. Please refer to our size guide and product descriptions carefully before making a purchase.
5. Post-Delivery Feedback/Refunds
Once your order is delivered, you'll receive an email inviting you to rate your experience. If there's any issue with your order, you can easily report it to our Support Team. We’re committed to ensuring your satisfaction, and you may request a free reprint or refund. Our team will promptly review your request and keep you informed every step of the way until a resolution is reached.
6. Damaged or Defective Items
If you receive a damaged product or there is a manufacturing error, we offer a free reprint or refund. Please contact our Support Team within 30 days of delivery via email that will be sent to you upon items arrival. Be sure to include a clear photo of the issue for our team to review. For Direct to Garment (DTG) products, there is a tolerance of 0.5" for print placement, and minor variations will not be considered defects.
7. Refund Currency
If your billing currency is not in United States Dollar (USD), the refund will be returned directly to your original payment source.
8. Unsuccessful Delivery
If a delivery is unsuccessful and shipping insurance was selected, we will cover the reprint or replacement of your order at no additional charge. However, if shipping insurance was not selected, you may opt for either a reprint with an extra charge or a partial refund.
9. Customer Service
Your satisfaction is our priority. If you have any questions or concerns, please contact our customer service team through our website. We are here to help and ensure you have a great experience with Pyramids of Eternity.
10. Customer Information & Privacy
At Pyramids of Eternity, your privacy is our priority. We take extensive measures to ensure your personal and payment information is securely protected. All data shared during your purchase is encrypted and confidential, and we never share your information with third parties. You can shop with confidence, knowing your privacy is safeguarded.
Thank you for choosing Pyramids of Eternity! We appreciate your support and are excited to share our unique, Egyptian-inspired fashion with you.